Lucky Gem Terms and Conditions: The Rules We Play By

Who can sign up, what we expect from you and what you can expect from us? Our terms answer those questions in plain words. Signing up includes accepting them, so read them before your first deposit. A welcome package spans four deposits with a minimum of EUR 20 each, so you are bound by these rules for a good while after the first payment.

Where our responsibility ends

We run the casino as entertainment, and a session can end with less money than it started with.
Stakes and time remain your decision, and results of that play stay with you.
Delays caused by a payment provider, a bank or your own internet connection sit outside our control.
A wrong detail you entered at sign-up can hold up a payout, and the consequence stays with the account holder.

How you may use the site

Play for yourself, in your own account, with payment methods that belong to you.
Keep your login details private and report anything suspicious to support at once.
Provide truthful details at sign-up and during verification.
Do not use the site for anything that harms other players or our service.

Age requirement

You must be 18 or older to create an account.
Confirming your age is part of the sign-up form.
Demo play on slots, table games and instant games is open without an account, and real-money play needs a registered account.
Support can close an account on request, which is the route for anyone who wants out.

How these terms change

Updated terms are published on our pages with their revision date.
Continuing to use the site after a change means you accept the new wording.
Offers carry their own conditions, and those conditions can be updated independently of these terms.
Questions about a change go to live chat or e-mail support.

Account rules

Registration asks for your name, city, address, postal code and country.
You choose the account currency at registration from 14 options, and EUR is one of them.
ID verification is required before your first withdrawal and may be requested earlier at our discretion.
Only one withdrawal can be pending at a time, and a deposit has to be wagered once before it can be withdrawn.

Accuracy of information and offers

Amounts, percentages and wagering figures in our promotions can change, and the conditions shown with an offer are the ones that count.
Welcome offers need registration and a first deposit.
Figures in help texts describe the situation when they were written.

What these terms cover

These terms cover your use of our casino site and everything you do in your account: registration, deposits, play, bonuses and withdrawals. In practice that means the sign-up form, the cashier with deposits from EUR 20 and withdrawals from EUR 20, the lobby with slots, table games and live tables, and the sportsbook with its minimum bet of EUR 0.10. Bonus offers, free spins and reload promotions follow their own conditions in addition to these rules, and the responsible gambling and privacy pages complete the picture.