Lucky Gem Responsible Gambling: Keep the Game Under Your Control
A spin, a hand of blackjack or a live roulette round is a purchase of entertainment, in the same way as a cinema ticket. The money you stake is the price of the evening, and it does not count as income. We want every session with us to stay inside that frame.
Control starts before the first deposit. Decide what an evening is worth to you in euros, decide how long it lasts and stop when either number is reached, whether you are ahead or behind. A budget set in advance also removes the pressure of deciding in the middle of a losing run, when judgement is at its weakest.
Minors
The age line
Gambling with us is for adults. Signing up includes a confirmation that you are 18 or older.
Keeping children away
Shared devices need care. Log out when you finish, keep your password to yourself and use a device lock if children live in your home. Demo games open without an account, so an unlocked device can still lead a young person to the lobby.
Tools we offer
Self-exclusion
You can request self-exclusion by e-mail or through support. The period runs from six months up to five years, and once it is active it cannot be reversed. Choose it only when you are sure, and pick the length with that in mind. Six months is the shortest period and five years the longest, so think about where you want to be at the end of that time.
Closing your account
Support can close your account, temporarily or permanently, when you ask. A temporary closure fits a player who needs a pause, and a permanent one fits a player who wants to stop.
Our role
What we do
We act on self-exclusion and closure requests, and we keep live chat open around the clock so that a request can reach us at any hour.
What stays with you
The decision to stop, to take a break or to ask for exclusion is yours. We give you the routes, and you choose when to use them.
Warning signs
Money
Deposits grow bigger than planned, you top up straight after a loss to win it back, or you play with money meant for rent, food or bills. A welcome package with several deposit stages can make topping up feel like a plan, so keep every deposit tied to your own budget rather than to an offer.
Time and mood
Sessions run longer than intended, you hide your play from people close to you, or irritation and low mood follow every losing run.
Getting help
Free help lines by phone
The GamCare National Gambling Helpline, 0808 8020 133, is free and open 24 hours a day. GambleAware offers free advice by phone or chat. A BeGambleAware reference also sits in our footer.
Talking to people close to you
Telling a friend or relative what is happening takes weight off. Sharing the numbers, the hours and the worries gives you a second pair of eyes on your play.
Staying in control
Gambling stays enjoyable when it stays small, planned and paid for from spare money. Set the budget, keep an eye on the clock and treat a win as a bonus rather than a plan. When play stops being fun, take the pause we make possible and speak to one of the help organisations named here.
