Lucky Gem Privacy Policy: Your Data With Us
Playing with us means sharing some personal information, and you should know where it goes. Our site is protected with SSL, in the browser and in the app.
Here is how we change this policy, who sees your data, what each piece of data is used for, what you can ask of us and which details we may collect.
How we announce changes
When we update how we handle data, the new wording replaces the old one and the closing date line moves forward. The version carrying the latest date is the current one.
Who else sees your data
Some of your details leave our hands because a deposit or a withdrawal needs another party. Card payments, wallet payments, bank transfers and crypto transfers each involve the provider of that route. Links on our pages can lead to outside websites, and those sites run their own privacy rules once you arrive there.
What we use your data for
| Purpose | Data used | Result for you |
|---|---|---|
| Opening your account | E-mail, password, name, address, country, currency | A login and amounts shown in the currency you picked |
| Age and terms | Your confirmation of being 18 or older | Access to play under our terms |
| Verification | Identity document, proof of address, proof that the payment method is yours | Withdrawals can go ahead once the checks are done |
| Payments | Deposit and withdrawal records, chosen route | Deposits credited and payouts sent |
| Service messages | Your e-mail and what you write to our chat or inbox | Answers to the questions you ask |
Cookies and analytics
Cookies keep you logged in and help us see which parts of the lobby people use. The cookie policy explains the types, the third-party cookies and the browser steps for deleting them. Blocking essential cookies can interrupt your login.
Your rights and how to use them
Asking what we hold
You can ask us to tell you which details are stored on your account. Write to us through live chat, which runs around the clock, or through e-mail, and name the account the question concerns. Support is there at any hour, so you do not have to wait for office time to send a request.
Correcting details
If your name, address or another registration detail has changed, tell us through the same routes.
Closing your account
You can ask us to close your account temporarily or permanently. Send the request through support and say which of the two you want.
Information we may collect
We may collect the following:
- E-mail address and password chosen at sign-up
- Full name, city, address, postal code and country
- Preferred account currency, picked from 14 options that include EUR
- Optional bonus code, if you enter one in the sign-up form
- Verification material: identity document, proof of address, proof of ownership of your payment method and, where requested, a selfie with your ID and phone verification
- Deposit and withdrawal history
- Messages you send to our support team
Last updated: 30 October 2026
